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Old 05-04-2008, 09:12 AM   #1 (permalink)
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Post Wise Online Shopping Practices

You have decided to join the online shopping ranks. To assist you in a fast growing consumer segment is sound advice from my personal experience and online data.

I entered the online shopping world without a care or thought about online fraud or identity theft. I am not your average online consumer. I am a geek. Even Geeks can experience the pitfalls of the internet.

I have had my identity stolen but not through online shopping or use. It was by someone I knew personally. I would of preferred it was a stranger. Even when my purse was stolen as I trained "beverage servers" (bar tenders) in alcohol awareness and prevention my identity was not stolen. The thieves or thieve only tried to use my credit cards.

The theft of my purse and a year later my identity made me very cautious. At my credit union getting new credit card and debit card I expressed my concern. The president of the credit union was in hearing distance. She walked over. She said that she opened a second account with debit card to use for online shopping only. She only transferred the money needed for shopping. She said then she never had to worry about all of her money disappearing before she could stop it.

I immediately opened a second account with debit card. I am hearing some carping out in the online readers audience. I will tackle the banking issues in another article. As not all bank’s offerings are equal or free.

I use that account initially for online shopping only. Currently, I use it for online shopping, my PayPal account and bills I pay online. Even paying bills with an auto pay through your credit card or checking account can have pitfalls as I learned. I have two accounts for free at my credit union. It is not that big of a deal or hassle has one may think. You have to decide is protecting your identity and money worth the small extra work of two accounts.

I have been a PayPal user since 2000. The more experienced internet users might know of the backlash PayPal has received because of issues over payments and not receiving item. Overall, there is no perfect option. It is up to you the consumer to be diligent and willing to file a compliant if needed. In the eight (8) years with PayPal I have filed two complaints. Of those two (2) both were with an eBay seller. One I knew was outside the country and the other lied stating in USA. I was fully reimbursed for one. The other closed up shop quickly after multiple complaints. I received a partial (more than half) reimbursement. Despite the very negative and true horror stories I have had a good experience with PayPal. I recommend PayPal personally. I like that I can send anyone money.

Continued in next post...

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Old 05-04-2008, 09:14 AM   #2 (permalink)
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Post Wise Online Shopping Practices Continued...

There is more than one way to skin a cat. The list might of been a long one but I have limited it to what I feel are safe options that are owned or backed by a good company in good standing and/or highly recommended.
  1. Google Checkout I have used Google Checkout.
  2. Revolution Money Exchange I do not have an account with RME at this time. I am considering it. NOTE: A transaction fee applies for check withdrawals, check stop payments, paper statements, ACH returns, and overdrafts. Account issued by First Bank & Trust, Brookings, SD, Member FDIC and part of the Fishback Financial Corporation.
  3. PayPay NOTE: I did not like that I had to look over every inch of their website to find who was behind PayPay. It is highly recommended and has a large membership. I do not personally use PayPay at this time.
My favorite option is the second account with debit card. You do not lose access to your money if a problem occurs. IMHO, you should always have a more than one option. Even merchants/sellers are leery of where and how they get their payment.

When creating accounts online whether it is for email, payment accounts or just IMs (Yahoo Messenger, AIM, etc) you need a good password. The longer your password is the better. Do not use a password anyone can figure out such as your child's name or birth date or your anniversary, etc. Do use at least two (2) numbers in your password but more is better. Once you decide on a password make it backwards and or in a foreign language. Never, and I mean NEVER give out your password. Do not use the same password for everything.

When you decide you find the item you want online be sure of the merchant you are buying from. I always look for a physical address. If I do not find one I do not buy from them. Second, I look up the merchant or their email address if seller is on ebay.com. You would be amazed what you can find doing a search. If I find a car load of complaints or negative information I head somewhere else. Be sure when you buy from a online retailer or seller that you balance the negative feed back. Just because someone has negative feed back is a bad retailer/seller. You cannot please everyone even if you do it right. Please check for logo showing the seller is hacker safe, listed with BBBOnline, etc. Then to be sure that it is legitimate click on the logo. If there is not link then it MIGHT (I used might because a badly coded website could be the issue also) not be the real deal.

If you have problems with a retailer/seller file a complaint. Check the site for a customer service page, "contact us" link, e-mail address, or phone number to get your complaint addressed or questions answered. If you have a complaint, ask for what you think is fair - even if it's more than the legal terms stated. A merchant isn't forbidden from doing more than required to make the customer happy. If you still are not satisfied with the answers or action taken, contact the Better Business Bureau at http://bbbonline.org/consumer/complaint.asp (or telephone your local BBB office). or the Office of the State Attorney General in your state or the state where the seller is located. You can find all the state attorney general addresses on the website of the National Association of Attorneys General, www.naag.org. You may also fill out The Federal Trade Commission's Consumer Complaint Form which you will find at http://www.consumer.gov/. Click on "file a complaint." If your complaint is about a merchant located in another country, go to http://www.econsumer.gov/english/.
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Old 05-04-2008, 09:15 AM   #3 (permalink)
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Post Wise Online Shopping Practices Additional Resources

Additional Resources:
  1. www.fda.gov/oc/buyonline - shopping tips for buying online prescriptions and OTC drugs.
  2. www.fraud.org - The National Fraud Information Center
  3. www.ftc.gov/bcp/conline/pubs/alerts/glblalrt.htm - FTC online shopping advice
  4. www.ftc.gov/bcp/conline/pubs/online/auctions.htm - FTC tips on internet auctions
  5. www.ic3.gov - FBI Internet Fraud Complaint Center
  6. www.lookstoogoodtobetrue.com - Federal law enforcement and industry task force
  7. www.onguardonline.gov - FTC, other federal agencies and technology industry offer advice.
  8. www.safeshopping.org - American Bar Association online shopping tips
  9. www.shopthenet.org - Direct Marketing Association's site of member merchants
  10. www.wiredsafety.org - provides assistance, information and eduction to internet users
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Old 05-25-2011, 08:42 PM   #4 (permalink)
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I go with Paypal .... Easy smooth transactions since last 5 yrs.
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Old 08-23-2011, 06:49 AM   #5 (permalink)
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thanks for this!
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