Victim "Authorized" Muggers' Debit Card Charges?

[RobRich]

Imagine being robbed by muggers masquerading as undercover police officers, only to have your bank deny a unauthorized withdrawal claim because the muggers forced you to provide a PIN number for the stolen card.

Originally Posted by Elliott Blog

They handed back my wallet, minus my debit card. I called WaMu right away to cancel the card, but by then the thieves had already withdrawn €250 from an ATM. Later that day, I filed a claim for an unauthorized withdrawal, explaining the whole story in detail to a sympathetic customer service agent.

Soon after, I received a letter from Alex Wilson of WaMu Debit Card Claims that said that my claim was denied because I “gave the person who made the transaction permission to use the debit card and PIN.” I called the claims department again and spoke to another sympathetic agent who said she would reopen my claim.

Later, when I hadn’t heard back, I called claims again, and was informed my claim had been denied a second time.

Then, following the advice of the manager of my local WaMu branch, I wrote a letter to WaMu Executive Offices. The case was considered, and denied a third time.

Source: elliott.org | Roman thieves impersonating cops confiscate student’s debit card and steal €250 — now what?