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Slickdeals Forums Hot Deals LEGO Technic: Off-Road Buggy App-Controlled RC Set (42124) - $99.99

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LEGO Technic: Off-Road Buggy App-Controlled RC Set (42124) - $99.99

$99.99

+4 Deal Score

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MSRP $129.99 - $30 off = $99.99 using promo code BUGGY. Also ships free within the US.

https://us.zavvi.com/toys-lego/le...n=shopping

LEGO Technic: Off-Road Buggy App-Controlled RC Set (42124) - $99.99

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Created 11-28-2021 at 04:51 AM by jwgolf

in Babies & Kids (2) Get Zavvi Coupons

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$99.99

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babalu40

Joined Aug 2017

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babalu40

12-03-2021 at 05:42 PM.

I bought this and it has been a hell of an experience. The shipping box and product box were severely damaged upon arrival, not packaged well at all. Some of the Legos themselves were damaged, I have since been trying to work with their customer service in trying to get this item returned or replaced. They will not replace. They sent me two different return forms that are not prepaid. They then asked me to return it to an address in Poland which I agreed to as long as they paid the shipping. They even asked me to get them a quote which I did via USPS and then they reset the whole process and sent me labels that are not prepaid again. In addition to not being prepaid, the forms contained "Reason for return" code which they auto filled for me as code "1" which means "Item no longer wanted" I repeatedly asked them to change it to "4" which means "Item damaged on arrival". UPS and FedEx scanned those labels and assured me they are no prepaid. They also stated twice that they will send a carrier to pick it up and they never followed through. I received the item on 10/11 and been dealing with this ever since. I started a PayPal dispute process in which they never responded to me through, they only communicated to me through their website. Once I escalated the PayPal dispute, they waited to the last day of PayPal's deadline to send me a useless return form once again and telling PayPal that they are waiting for me to ship the item back. They did change the return code to "4" but the label shipping was still not prepaid. To give you context, the item was $130 and the shipping quote I got was $80 so yeah... I am not paying out of pocket to return this item that was damaged and left at my front door. If I was home, I would have refused delivery. PayPal ended up denying my dispute. Zavvi told them that they are waiting for me to ship the item back and PayPal asked me for the tracking info proving that I shipped it back to Zavvi. Once again, the label was not prepaid, but PayPal did not allow me to provide this info to the dispute, I can only enter tracking info. I called PayPal's customer service twice and was told to expect a call back and never did.

Do with this info as you please. I just wanted to share my experience with you detailing how bad their customer service has been in this case.

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myamex

Joined Jan 2005

My life. My card.

9,460 Posts

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myamex

12-03-2021 at 05:45 PM.

Zavvi's customer service is just a script writing bot. It's a waste of time dealing with them. You would be lucky if you don't have any issues with your packages. Otherwise, expect 30+ messages going back and forth with the same messages being cycled. I ended up filing credit card dispute to get my money back.