I tried the free trial last year and it was a disaster. They sent me a hotspot that did not function at all. After wasting a bunch of time with technical support they said that they're aware of the issue that certain hotspots are not functioning at all and they had no way of getting me a new one. The only thing they offered me was to go ahead and return it to the store and that's it. I never pursued it any further as it was a waste of time.
I tried it a few month ago with their 4g hotspot. Data quality was as good or better than my AT&T 4g (for everywhere I tried). I hadn't used T-Mobile for several years prior, but the free trial is making me reconsider T-Mobile as I am tired of AT&T.
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I ordered one two months ago, and it took 2-3 weeks for them to ship it.