Good price, but, personally, I would only buy a large, cumbersome, hard to ship, reconditioned item from Direct Tools if I had a store nearby to pick it up at and/or return it to in case there are any problems and to avoid possible (probable?) shipping damage.
Good price, but, personally, I would only buy a large, cumbersome, hard to ship, reconditioned item from Direct Tools if I had a store nearby to pick it up at and/or return it to in case there are any problems and to avoid possible (probable?) shipping damage.
I've bought a bunch of stuff from DT and have not had any issues, knock on wood. Because it's factory reconditioned, I expect it to be pretty well packed. At least I hope so!
I've bought a bunch of stuff from DT and have not had any issues, knock on wood. Because it's factory reconditioned, I expect it to be pretty well packed. At least I hope so!
Took over a month for me to get my last order from factory direct tools...
I went hunting for the 12" deal ($160) a few days ago, but all the Home Depots that had them in stock had them at $300. For $150 after tax and shipping, this is all I need. In for one. Thanks, op!
Took over a month for me to get my last order from factory direct tools...
Only 1/3 of my order was received. This was 3 months ago. Absolutely zero response via email from them. Does not matter the subject matter or how polite you are. Each time I call the response is "We will check with the warehouse and send a request".
I was lured in by the low prices but will never by from them again. If you enjoy this type of situation this is the company for you.
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06-17-2022 at 12:09 PM.
Quote
from acraigl
:
I've bought a bunch of stuff from DT and have not had any issues, knock on wood. Because it's factory reconditioned, I expect it to be pretty well packed. At least I hope so!
Factory reconditioned packaging was always hit or miss for me. The blem ones were always the well packed retail boxes.
Only 1/3 of my order was received. This was 3 months ago. Absolutely zero response via email from them. Does not matter the subject matter or how polite you are. Each time I call the response is "We will check with the warehouse and send a request".
I was lured in by the low prices but will never by from them again. If you enjoy this type of situation this is the company for you.
Call them? I had an issue and found calling them was much more effective.
Bought this last time it was on sale. Very capable saw. Shipped in a huge box with no packing material and was clearly tossed around inside the box (couple of bent parts, some parts protruding from tears in the box, etc.). Throat plate was significantly scratched up, but I'm guessing it's from the previous user and not the shipping. Tracked down their replacement part site, but most things are out of stock.
There's a difference between 'Factory Reconditioned' and 'Factory Blemished'. I screwed myself with a reconditioned pressure washer… it was totally abused and the rod and hose leaked everywhere. Buy 'blemished' or run a much higher risk.
I bought this a few months ago for $90. It had a few defects but I cought them and contacted support. I just used it for crown molding, wood floor and a fence outside. I'm super happy with it. Great purchase. I also recommend the 18 guage 18v rigid nailer. It's probably one of the most convenient tools I've ever used.
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Only 1/3 of my order was received. This was 3 months ago. Absolutely zero response via email from them. Does not matter the subject matter or how polite you are. Each time I call the response is "We will check with the warehouse and send a request".
I was lured in by the low prices but will never by from them again. If you enjoy this type of situation this is the company for you.
Sign up for a Slickdeals account to remove this ad.
Our community has rated this post as helpful. If you agree, why not thank MasoSoup
Factory reconditioned packaging was always hit or miss for me. The blem ones were always the well packed retail boxes.
I was lured in by the low prices but will never by from them again. If you enjoy this type of situation this is the company for you.
Call them? I had an issue and found calling them was much more effective.
Like others have said refurb packaging is hit or miss.